Return Policy

At Ciel Home Decors, we want you to shop with confidence. Our return policy is designed to ensure your complete satisfaction with every purchase. Eligibility for Returns We accept returns on most items within 30 days of purchase. To be eligible for a return, items must be unused, in original condition, and in their original packaging. Products must not show signs of wear, damage, or alteration.

Items purchased during promotional sales or clearance events may have different return terms—please check the product page for specific details. How to Initiate a Return To start a return, log into your account on our website and navigate to your order history. Select the item you wish to return and follow the return request process. Alternatively, you can contact our customer service team at support@cielhome.in with your order number and reason for return. We will provide you with a return authorization number and shipping instructions. Shipping Your Return Once your return is approved, you will receive prepaid shipping labels via email. Please pack the item securely in its original packaging to prevent damage during transit.

Attach the provided shipping label to the outside of the package and drop it off at any authorized shipping location. We recommend using a tracked shipping method so you can monitor your return's progress. Processing Your Return Upon receipt of your return, our team will inspect the item to verify its condition and confirm it meets our return eligibility criteria. This inspection typically takes 5-7 business days. Once approved, we will process your refund to your original payment method.

Refunds may take an additional 5-10 business days to appear in your account, depending on your bank or payment provider. Refund Amount Full refunds are issued for eligible returns, including the original product price. However, the original shipping cost is non-refundable unless the return is due to our error or a defective product. If you received a discount code or promotional offer, the refund will reflect the discounted price you paid. Non-Returnable Items Certain items cannot be returned, including custom-made or personalized products, items marked as final sale, and products that have been damaged due to misuse or neglect.

Perishable items and items that pose safety or hygiene concerns are also non-returnable. Please review the product description before purchase to identify any items with special return restrictions. Defective or Damaged Products If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping. Defective product claims must be reported within 14 days of delivery. Exchanges If you would prefer an exchange instead of a refund, we're happy to help. Simply indicate your preference during the return process, and we will send you a replacement item once we receive and inspect your original purchase.

Exchanges for different sizes, colors, or styles are processed at no additional charge. International Returns For customers outside India, return shipping costs may apply depending on your location. Please contact our customer service team to discuss international return options and associated costs before initiating a return. Return Policy Exceptions Sale and clearance items are final sale and cannot be returned unless defective. Gift purchases can be returned within 30 days with proof of purchase.

Items purchased more than 30 days ago are not eligible for return but may be eligible for store credit at our discretion. Refund Methods Refunds are issued to your original payment method. If you paid by credit or debit card, the refund will appear as a credit to that card. For digital wallet payments, refunds will be processed to the same wallet account. If your original payment method is no longer available, we will contact you to arrange an alternative refund method.

Contact Us If you have questions about our return policy or need assistance with a return, our customer service team is here to help. You can reach us via email at support@cielhome.in or through the contact form on our website. We typically respond to inquiries within 24 business hours. Your Satisfaction Matters We stand behind the quality of our home decor products. If you're not completely satisfied with your purchase, we encourage you to reach out. Our goal is to ensure every customer has a positive experience with Ciel Home Decors.