Shipping policy

1. General Overview

At Ciel Home Decors, we are dedicated to ensuring that your shopping experience is smooth and satisfactory. Our Shipping Policy outlines the terms and conditions regarding the shipment and delivery of your products.

2. Estimated Delivery Time

  • Estimated Delivery Time: We generally ship your product within 48 hours after order confirmation And 2 to 5  business days to reach your doorstep.
  • Delivery Areas: Pan India (All states and regions within India).

Our delivery partner, Delhivery, handles all shipments across India, ensuring reliable and timely delivery of your orders. While we strive to meet the estimated delivery timelines, please note that actual delivery times may vary due to unforeseen circumstances beyond our control.

3. Shipping Charges

We are pleased to offer Free Shipping on all orders within India. However, during special promotional offers such as 'Buy One Get One Free,' standard shipping charges may apply at checkout."

4. Order Processing

  • Order Confirmation: You will receive an order confirmation email once your order is placed successfully.
  • Processing Time: Orders are typically processed with Next business days. Orders placed on weekends or public holidays will be processed on the next working day.
  • Dispatch: After processing, your order will be dispatched through our logistics partner, Delhivery.

5. Shipping Methods and Partners

We have partnered with Delhivery to deliver your products across India. Delhivery is a trusted and reliable logistics partner that ensures your package reaches you safely and on time.

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through the Delhivery tracking portal.

7. Delivery Issues

While we make every effort to ensure smooth delivery, some factors could cause delays:

  • Incorrect or Incomplete Address: Please ensure that all shipping details are accurate. We are not responsible for delays caused by incorrect or incomplete addresses provided at checkout.
  • Natural Disasters or Unforeseen Events: Delays may occur due to natural disasters, strikes, or other unforeseen events. We will keep you informed in such cases.

8. Non-Deliverable Locations

If your delivery address is in a location that our courier partners cannot service, we will contact you to arrange an alternative delivery solution or provide a full refund.

9. Package Damage or Loss

If your package arrives damaged or if items are missing, please contact us immediately at cielhome3@gmail.com  with your order number and photos of the package. We will work with Delhivery to resolve the issue as quickly as possible.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

11. Contact

For any queries regarding shipping or delivery, please contact our customer service team at "cielhome3@gmail.com"