1. General Overview
At Ciel Home Decors, we are dedicated to ensuring that your shopping experience is smooth, reliable, and satisfactory.
This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of your products.
2. Estimated Delivery Time
Estimated Delivery Timeline
Orders are generally shipped within 48 hours after order confirmation.
Once dispatched, deliveries typically take 2 to 5 business days to reach your doorstep.
Delivery Areas
We currently deliver across Pan India, covering all states and regions within India.
All shipments are handled through our trusted logistics partner, Delhivery, to ensure safe and timely delivery.
While we strive to meet estimated delivery timelines, actual delivery dates may vary due to unforeseen circumstances beyond our control.
3. Shipping Charges
We are pleased to offer Free Shipping on all orders within India.
However, during special promotional offers such as Buy One Get One Free (BOGO), standard shipping charges may apply at checkout.
4. Order Processing
Order Confirmation
Once your order is successfully placed, you will receive an order confirmation email.
Processing Time
Orders are typically processed within the next business day.
Orders placed on weekends or public holidays will be processed on the next working day.
Dispatch
After processing, your order will be dispatched through our logistics partner, Delhivery.
5. Shipping Methods and Partners
We have partnered with Delhivery to deliver products across India.
Delhivery is a trusted logistics provider committed to ensuring your package reaches you safely and on time.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to monitor the delivery status through the Delhivery tracking portal.
7. Delivery Issues
While we make every effort to ensure smooth delivery, delays may occur due to the following reasons:
Incorrect or Incomplete Address
Please ensure that all shipping information is accurate and complete at checkout.
We are not responsible for delays caused by incorrect or incomplete address details.
Natural Disasters or Unforeseen Events
Delays may occur due to natural disasters, strikes, weather conditions, or other unforeseen circumstances.
In such situations, we will keep you informed regarding your order status.
8. Non-Deliverable Locations
If your delivery address falls outside the serviceable areas of our courier partners, we will contact you to arrange:
- An alternative delivery solution, or
- A full refund for your order
9. Package Damage or Loss
If your package arrives damaged or if any items are missing, please contact us immediately.
Kindly include:
- Your order number
- Photos of the damaged package or products
We will coordinate with Delhivery to resolve the issue as quickly as possible.
Contact Email: cielhome3@gmail.com
10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will become effective immediately upon posting on our website.
11. Contact
For any questions regarding shipping or delivery, please contact our customer support team at:
