Refund Policy

At Ciel Home Decors, we want you to shop with confidence. Our refund policy is designed to ensure your satisfaction with every purchase. Eligibility for Refunds We accept refund requests within 30 days of your purchase date. Items must be unused, in original condition, and in their original packaging. Products that show signs of wear, damage, or use are not eligible for refunds. Custom or personalized items cannot be refunded once ordered, as they are made specifically for you. How to Request a Refund To initiate a refund, contact our customer service team at support@cielhome.in with your order number and reason for the refund.

Please provide clear photos of the item if there are any quality concerns. Our team will review your request and respond within 2-3 business days. Refund Processing Once your refund request is approved, we will provide you with a prepaid return shipping label. Please pack the item securely and drop it off at the nearest courier center. Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Non-Refundable Items Certain items are non-refundable, including clearance or final sale items, items purchased during special promotions, and products damaged due to misuse or negligence. Items that have been altered or modified by the customer cannot be refunded. Shipping Costs Original shipping charges are non-refundable. If you receive a defective or damaged item, we will cover the return shipping cost and provide a full refund including the original shipping fee. Exchanges If you would like to exchange an item for a different size, color, or product, we offer free exchanges within 30 days of purchase. Simply contact us with your request, and we will arrange the exchange at no additional cost.

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will either send a replacement at no cost or process a full refund, including original shipping charges. We take quality seriously and want to make this right for you. Store Credit Option If you prefer not to wait for a refund to your original payment method, you can opt for store credit instead.

Store credit is issued immediately upon approval and can be used for any purchase on our website. International Orders For customers outside India, refund policies may vary based on local regulations and shipping costs. Please contact our support team for specific details regarding your location. Special Circumstances We understand that sometimes situations arise that don't fit neatly into our standard policy.

If you have a special circumstance or concern, please reach out to our customer service team. We are committed to finding fair solutions for our valued customers. Contact Us For any questions about our refund policy or to initiate a return, please contact: Email: support@cielhome.in We are here to help and want to ensure your complete satisfaction with Ciel Home Decors.