At Ciel Home Decors, customer satisfaction is our top priority. We are committed to providing high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.
Important Note for White (Ivory) Products
Please note that all White (Ivory) color products are non-returnable.
This policy is in place due to the delicate nature of white fabric, which requires the utmost care to maintain its pristine condition. By keeping white products non-returnable, we ensure that every customer receives an item in perfect, unused condition.
We kindly recommend double-checking your order details, including size, style, and quantity, before finalizing your purchase.
An unboxing video is mandatory to claim any shortage or damage during transit.
Eligibility for Returns
Timeframe
Returns must be initiated within 3–5 days from the date of delivery. Returns requested after this period will not be accepted.
Product Condition
To qualify for a return, the product must be:
- Unused and unwashed
- In original packaging
- With all tags and labels intact
Products showing signs of use, wear, washing, or damage may not be eligible for return.
Non-Returnable Items
- White (Ivory) color products
- Items marked as Final Sale
- Customized or personalized products
- Products purchased during promotional events
Return Process
1. Initiate a Return
To request a return, please contact our customer support team at:
Please include your order number and the reason for the return.
2. Return Authorization
Once your request is approved, you will receive a Return Authorization Number (RAN) along with return instructions.
3. Return Shipping Charges
- If the return is due to a defective product or an error from our side, we will cover the return shipping cost.
- For all other returns, the customer will be responsible for return shipping charges.
Please note that shipping charges will be deducted from the refund amount. Charges may vary depending on product weight and delivery location.
4. Processing Time
Returns are processed within 3–5 business days after the returned product is received and inspected.
Refund Method
Approved refunds will be issued to the original payment method within 3–5 business days after processing.
Partial Refunds
Partial refunds may be issued if:
- The item shows signs of use or damage
- Tags or packaging are missing
- Parts or accessories are missing
Such cases will be evaluated at our discretion.
Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original product and place a new order separately.
Buy One Get One Free Offers
Products purchased under Buy One Get One Free (BOGO) offers are not eligible for refunds or returns.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact us at:
