Refund policy

At Ciel Home Decors, customer satisfaction is our top priority. We are committed to providing high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.

          Please note that all white color (Ivory) products are non-returnable.    

This policy is in place due to the delicate nature of white fabric, which requires the utmost care to maintain its pristine condition. By making white products non-returnable, we aim to guarantee that every item you receive is in perfect, unused condition.

We recommend double-checking your order details and ensuring that you select the correct size, style, and quantity before finalizing your purchase.

An unboxing video is mandatory to claim shortage or damage in transit.

Eligibility for Returns

  1. Timeframe: Returns must be initiated within 3-5 days of the delivery date. Products returned after this period will not be accepted.

  2. Condition: The product must be unused, unwashed, and in its original packaging, including all tags and labels. Products that show signs of use, wear, or damage may not qualify for a return.

  3. Non-Returnable Items: Certain items are non-returnable. These include:

    • Items marked as final sale.
    • Customized or personalized products.
    • Products purchased during promotional events.

  4. Return Process

    1. Initiate a Return: To initiate a return, please contact our customer service team at "Cielhome3@gmail.com" with your order number and reason for the return.

    2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) along with instructions on how to return the product.

    3. Shipping Costs:

      • If the return is due to a product defect or an error on our part, we will cover the return shipping costs.
      • For all other returns, the customer is responsible for return shipping fees.

    4. Processing Time: Returns are processed within 3-5 business days of receiving the returned product. Once processed, refunds will be issued to the original payment method.

  5. Refunds

    • Refund Method: Refunds will be issued to the original payment method within 3-5 business days after the return is processed.
    • Partial Refunds: If the returned item shows signs of use, damage, or is missing parts, a partial refund may be issued at our discretion.

    Exchanges

    We do not offer direct exchanges. If you would like to exchange a product, please return the original item and place a new order.

    Buy One Get One Free Offers: When purchasing under our Buy One Get One Free promotions, customers will not be eligible for a refund.

  6. Return Shipping Charges: For all returns, a shipping charge will be deducted from the refund amount. The cost of shipping will vary depending on the location and product weight, and the customer will be informed of the charge before initiating the return.

  7. Contact Us

    If you have any questions or concerns about our return policy, please contact us at "cielhome3@gmail.com"